QX Transport User Agreement
Website Terms Of Use
Last updated: May 2025
1. About Us and These Terms
These Terms and Conditions (“Terms”) govern the relationship between QSX Transport Limited (“QSX Transport”, “we”, “us”, “our”) and you (“the Customer”, “you”, “your”) when you use any of our services.
QSX Transport Limited is registered in England and Wales under Company Number 17191952. Our registered address is 66 Paul Street, London, EC2A 4NA.
By requesting a quote, making a booking, or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Our Services
QSX Transport provides professional removal, delivery, and logistics services including but not limited to:
Residential removals: House and flat moves of all sizes across the Northwest and nationwide Commercial removals: Office and business relocations of all sizes Man and van services: Flexible, smaller load collections and deliveries Same-day and emergency moves: Urgent removal and delivery services subject to availability Full packing and unpacking services: Professional packing, wrapping, boxing, and unpacking of household and commercial contents Furniture dismantling and reassembly: Disassembly and reassembly of furniture items at collection and delivery address Appliance installation: Positioning and basic connection of domestic appliances Store collections and deliveries: Collection from retail stores including IKEA, B&Q, Dunelm, and other retailers White-glove delivery service: Premium handling, delivery, and placement of high-value or fragile items Nationwide long-distance moves: Removal and delivery services extending beyond the Northwest coverage area Manpower-only services: Provision of trained operatives to assist with loading and unloading where the customer provides their own transport
The specific services included in your booking will be confirmed in your written quote or booking confirmation.
3. Quotes and Booking Confirmation
3.1 All quotes provided by QSX Transport are based on the information supplied by the customer at the time of the enquiry. Quotes are provided free of charge and without obligation.
3.2 Quotes are valid for 14 days from the date of issue unless stated otherwise.
3.3 A booking is only confirmed when QSX Transport has issued a written booking confirmation to the customer by email, WhatsApp, or other written means. Verbal agreements alone do not constitute a confirmed booking.
3.4 It is the customer’s responsibility to ensure all details provided at the time of booking — including collection address, delivery address, property access, floor levels, volume of items, and any specialist items — are accurate and complete. QSX Transport reserves the right to revise a quote if the actual job differs materially from the information provided.
3.5 Where a deposit is required to secure a booking, this will be clearly stated in the booking confirmation. Deposits are non-refundable unless QSX Transport cancels the booking.
4. Pricing and Payment
4.1 All prices are quoted in pounds sterling (£) and are inclusive of any applicable taxes unless stated otherwise.
4.2 Our pricing is based on factors including job size, distance, number of operatives required, access conditions, time of booking, and any additional services requested.
4.3 Starting prices are displayed on our website for guidance purposes only. Final prices are confirmed in your written quote and may differ from starting prices based on the specific requirements of your job.
4.4 QSX Transport operates a transparent no-hidden-fees pricing policy. Any additional charges that arise during the course of a job — for example, due to additional items not included in the original quote, access difficulties not disclosed at booking, or waiting time caused by the customer — will be communicated to the customer and agreed before being applied.
4.5 Payment is due on completion of the job unless a deposit or alternative payment arrangement has been agreed in writing in advance.
4.6 We accept payment by bank transfer and card payment. Cash payments may be accepted at our discretion.
4.7 In the event of non-payment, QSX Transport reserves the right to charge interest on overdue amounts at the rate of 8% per annum above the Bank of England base rate in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
5. Cancellations and Refunds
5.1 We understand that circumstances change. If you need to cancel or reschedule your booking, please notify us as soon as possible at contact@qsxtransport.co.uk or by calling 07776 971994.
5.2 The following cancellation terms apply:
Cancellation more than 48 hours before the scheduled job: Full refund of any deposit paid, less any non-recoverable costs already incurred Cancellation between 24 and 48 hours before the scheduled job: 50% of the deposit retained to cover preparation costs Cancellation less than 24 hours before the scheduled job: Full deposit retained. Where no deposit was taken, a cancellation fee equivalent to 25% of the quoted job value may be charged Cancellation on the day of the job after our team has departed: The full quoted price may be charged to cover costs already incurred
5.3 QSX Transport reserves the right to cancel a booking in exceptional circumstances beyond our control. In such cases, a full refund of any deposit paid will be issued within 5 working days.
5.4 Rescheduling requests are subject to availability. We will always endeavour to accommodate a rescheduled date at no additional charge where reasonable notice is given.
6. Customer Responsibilities
6.1 The customer is responsible for ensuring the following prior to and during the job:
Access and parking: Clear, safe, and legal access must be available for our vehicles and team at both the collection and delivery addresses. Any parking restrictions, permits, or access limitations must be disclosed at the time of booking. Additional costs arising from parking fines or delays caused by inadequate access are the responsibility of the customer.
Property readiness: All items to be moved must be ready for collection at the agreed time unless a packing service has been booked. Items should be clearly identified and separated from items not being moved.
Fragile and specialist items: The customer must inform QSX Transport of any fragile, high-value, antique, or specialist items at the time of booking so that appropriate handling arrangements can be made. Failure to disclose such items may affect our liability for any damage.
Utilities and appliances: The customer is responsible for ensuring that appliances are safely disconnected from utilities prior to our team’s arrival unless appliance disconnection has been specifically included in the booked service.
Children and pets: The customer is responsible for ensuring the safety and supervision of children and pets during the move.
Completion of property: The customer is responsible for conducting a final check of all rooms, cupboards, lofts, garages, and outdoor spaces before our team departs. QSX Transport accepts no responsibility for items left behind after the job is complete.
6.2 The customer warrants that they are the owner of all items being moved, or that they have the legal authority of the owner to arrange for those items to be moved.
7. Liability and Damages
7.1 QSX Transport carries goods-in-transit insurance covering items in our care during a booked job. Details of our insurance coverage are available upon request.
7.2 Our liability for loss or damage to goods is limited to the replacement value of the item or the cost of repair, whichever is lower, subject to the terms of our insurance policy.
7.3 QSX Transport will not be held liable for:
Damage to items that were not packed by our team where the packaging is deemed inadequate Damage to items that were not disclosed as fragile or specialist at the time of booking Damage caused by pre-existing defects, wear and tear, or inherent fragility of an item Loss or damage arising from the customer’s failure to comply with their responsibilities as outlined in Section 6 Scratches, dents, or minor marks that may occur during the normal handling of large furniture items despite reasonable care being taken Damage to property surfaces — including floors, walls, doorframes, and paintwork — where reasonable precautions have been taken but damage arises from the nature of the items being moved
7.4 Any claim for loss or damage must be reported to QSX Transport in writing within 48 hours of the completion of the job. Claims reported after this period may not be accepted.
7.5 Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
8. Delays
8.1 QSX Transport will make every effort to arrive at the agreed time and complete your job within the estimated timeframe. However, we cannot guarantee exact arrival times or completion times due to factors beyond our reasonable control including:
Road traffic conditions and congestion Roadworks, road closures, or diversions Adverse weather conditions Breakdowns or vehicle incidents Delays caused by previous jobs on the same day
8.2 Where a significant delay is anticipated, we will contact the customer as soon as possible to advise of the revised arrival time.
8.3 QSX Transport will not be held liable for any losses, costs, or expenses incurred by the customer as a result of delays caused by circumstances beyond our reasonable control.
8.4 If the customer is not available or ready at the agreed collection time, QSX Transport reserves the right to treat the job as cancelled in accordance with the cancellation terms in Section 5.
9. Prohibited Items
9.1 QSX Transport will not knowingly transport the following items:
Illegal substances or items prohibited by law Firearms, ammunition, or weapons of any kind Explosives, flammable materials, or hazardous chemicals Perishable food items unless specifically agreed in advance Live animals or plants unless specifically agreed in advance Cash, credit cards, financial documents, or irreplaceable personal documents — the customer is advised to transport these personally Items of a highly personal or sentimental nature that cannot be adequately insured — we recommend these are transported by the customer personally
9.2 The customer must not include prohibited items in any consignment without prior written agreement from QSX Transport. QSX Transport reserves the right to refuse to transport any item it deems unsafe, illegal, or inappropriate.
9.3 QSX Transport does not offer international removals. All services are conducted within the United Kingdom.
10. Complaints Procedure
10.1 QSX Transport is committed to providing a high standard of service on every job. If you are dissatisfied with any aspect of our service, we want to hear from you so we can put it right.
10.2 To make a complaint, please contact us in the first instance by:
Email: contact@qsxtransport.co.uk Phone: 07776 971994 Post: QSX Transport Limited, 66 Paul Street, London, EC2A 4NA
Please include your name, contact details, booking reference or job date, and a clear description of your complaint.
10.3 We will acknowledge your complaint within 2 working days of receipt.
10.4 We will investigate your complaint and provide a full written response within 10 working days. Where a complex investigation is required, we will keep you informed of progress.
10.5 If you are not satisfied with our response, you may escalate the matter by writing to us and requesting a review by a senior member of the team. We will respond to escalated complaints within a further 10 working days.
10.6 QSX Transport aims to resolve all complaints fairly, promptly, and to the satisfaction of the customer.
11. Intellectual Property
11.1 All content on the QSX Transport website — including text, images, logos, graphics, and branding — is the intellectual property of QSX Transport Limited and is protected by applicable copyright and trademark law.
11.2 You may not reproduce, distribute, modify, or use any content from our website without our prior written consent.
12. Privacy and Data Protection
12.1 QSX Transport processes personal data in accordance with our Privacy Policy, which is available at qsxtransport.co.uk/privacy-policy and forms part of these Terms.
12.2 By using our services, you consent to the processing of your personal data as described in our Privacy Policy.
13. Amendments to These Terms
13.1 QSX Transport reserves the right to update or amend these Terms at any time. The most current version will always be published on our website at qsxtransport.co.uk/terms-and-conditions with the date of the most recent update clearly shown.
13.2 Continued use of our services following any amendments constitutes your acceptance of the updated Terms.
14. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms, which shall continue in full force and effect.
15. Entire Agreement
These Terms, together with the booking confirmation and our Privacy Policy, constitute the entire agreement between QSX Transport and the customer in relation to the services booked. They supersede all prior discussions, representations, or agreements whether written or verbal.
16. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Contact Us
For any questions relating to these Terms and Conditions, please contact us:
QSX Transport Limited 66 Paul Street London EC2A 4NA
Email: contact@qsxtransport.co.uk Phone: 07776 971994 Website: qsxtransport.co.uk