Privacy Policy Notice
Last updated: May 2025
1. About This Policy
QSX Transport Limited (“QSX Transport”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at qsxtransport.co.uk, contact us, or use any of our services.
We are registered in England and Wales under Company Number 17191952. Our registered address is 66 Paul Street, London, EC2A 4NA.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Data Controller: QSX Transport Limited Company Number: 17191952 Registered Address: 66 Paul Street, London, EC2A 4NA Email: contact@qsxtransport.co.uk Phone: 07776 971994 Website: qsxtransport.co.uk
If you have any questions about how we handle your personal data, please contact us using the details above.
3. What Personal Data We Collect
When you interact with QSX Transport, whether through our website, by phone, by email, or via WhatsApp, we may collect the following personal data:
Identity Data: Your full name Contact Data: Phone number, email address, home address, delivery address, or any address relevant to your move or delivery Booking Data: Details of your move or delivery including collection address, destination address, preferred dates, property size, service type, and any special requirements Financial Data: Payment information where applicable — processed securely through third-party payment providers Communications Data: Records of correspondence between you and QSX Transport including emails, WhatsApp messages, and call notes Technical Data: IP address, browser type, device information, and pages visited on our website Usage Data: Information about how you use and interact with our website Cookie Data: Information collected via cookies placed on your device when you visit our website — see Section 10 for more details
We do not collect any special category data (such as health information, racial or ethnic origin, or political opinions) unless you voluntarily provide it in connection with a specific service requirement — for example, if you inform us of a mobility consideration that affects how we carry out your move.
4. How We Collect Your Data
We collect your personal data through the following means:
Direct interactions: When you fill in our online quote form, contact us by phone or WhatsApp, send us an email, or otherwise communicate with us directly Automated technologies: When you visit our website, we may automatically collect technical and usage data through cookies and similar technologies Third parties: We may receive data about you from third parties such as Google (via Google Business Profile reviews), referral platforms, or Checkatrade where applicable
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide our services: Processing your quote request, confirming your booking, coordinating your move or delivery, and following up on completed jobs To communicate with you: Sending booking confirmations, updates, reminders, and responding to your enquiries To process payments: Handling payment transactions where applicable To improve our services: Analysing how our website and services are used to make improvements To fulfil legal obligations: Complying with applicable laws, regulations, and legal processes To protect our legitimate interests: Preventing fraud, resolving disputes, and enforcing our Terms and Conditions To send marketing communications: Only where you have given us your consent to do so, or where we have a legitimate interest in keeping you informed about services relevant to you — you may opt out at any time
6. Legal Basis for Processing Your Data
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following legal bases:
Contract: Where processing is necessary to perform the contract we have with you — for example, processing your booking details to carry out your move Legitimate Interests: Where processing is necessary for our legitimate business interests — for example, improving our services, preventing fraud, and managing our business operations — provided those interests are not overridden by your rights Legal Obligation: Where we are required to process your data to comply with a legal obligation Consent: Where you have given us clear and specific consent — for example, subscribing to marketing communications. You may withdraw your consent at any time by contacting us at contact@qsxtransport.co.uk
7. Data Sharing
We do not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary to provide our services or comply with legal obligations:
Our operational team: Drivers, operatives, and team leaders involved in carrying out your move or delivery Payment providers: Where payment processing is required, your payment information is handled by secure third-party payment processors IT and technology providers: Companies that provide our website hosting, email, and business software — all bound by appropriate data processing agreements Legal and regulatory authorities: Where we are required to disclose data by law, court order, or regulatory authority Professional advisors: Solicitors, accountants, or insurers where necessary for the running of our business
All third parties who handle your data on our behalf are required to process it in accordance with applicable data protection law.
8. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected. Our general retention periods are as follows:
Booking and customer records: Retained for up to 6 years following the completion of your job in line with UK contract and tax law requirements Marketing consent records: Retained until you withdraw consent Website usage data: Typically retained for up to 12 months Financial records: Retained for up to 7 years in line with HMRC requirements
When your data is no longer required we will securely delete or anonymise it.
9. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or damage.
These measures include secure email communications, password-protected business systems, and restricted access to customer data on a need-to-know basis.
While we take all reasonable steps to protect your data, please be aware that no method of transmission over the internet is completely secure. If you suspect that your personal data has been compromised, please contact us immediately at contact@qsxtransport.co.uk
10. Cookies
Our website qsxtransport.co.uk uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.
We use the following types of cookies:
Essential Cookies: Necessary for the website to function correctly — these cannot be disabled Analytics Cookies: Used to understand how visitors interact with our website — for example, which pages are visited most frequently. We use Google Analytics for this purpose Preference Cookies: Used to remember your settings and preferences on our website
When you first visit our website, you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
11. Your Rights Under UK GDPR
Under UK GDPR you have the following rights regarding your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete data we hold about you Right to Erasure: You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it Right to Restrict Processing: You have the right to ask us to restrict how we use your data in certain circumstances Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format Right to Object: You have the right to object to our processing of your data where we rely on legitimate interests as our legal basis Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing where those decisions have a significant effect on you
We do not carry out any automated decision-making or profiling that produces legal or similarly significant effects.
To exercise any of these rights, please contact us at:
Email: contact@qsxtransport.co.uk Post: QSX Transport Limited, 66 Paul Street, London, EC2A 4NA
We will respond to all legitimate requests within one calendar month. We may need to verify your identity before processing your request.
12. Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s independent data protection authority.
ICO Website: ico.org.uk ICO Helpline: 0303 123 1113
We would always appreciate the opportunity to address your concerns directly before you approach the ICO, so please contact us first at contact@qsxtransport.co.uk
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We recommend you read the privacy policy of any third-party site you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website at qsxtransport.co.uk/privacy-policy with the date it was last updated clearly shown at the top.
If we make significant changes, we will notify you where possible by email or by placing a prominent notice on our website.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
QSX Transport Limited 66 Paul Street London EC2A 4NA
Email: contact@qsxtransport.co.uk Phone: 07776 971994 Website: qsxtransport.co.uk